Privacy Policy

1. Introduction

Welcome to Saudi Pak Hajj & Umrah Services (Pvt) Ltd. We respect your privacy and are committed to protecting the personal and sensitive data of our pilgrims and clients. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or use our travel services.

2. Information We Collect

To process your Hajj, Umrah, visa applications, and hotel bookings, we may collect the following personal details:

• Personal Details: Full name, CNIC number, passport information, date of birth, and photographs.
• Contact Information: Phone number, email address, and residential address.
• Travel Details: Flight preferences, emergency contacts, and medical or special care requirements.
• Payment Data: Bank transaction receipts and payment details (we do not store sensitive credit card information directly on our servers).

3. How We Use Your Information

Your personal data is strictly utilized for legitimate travel and pilgrimage processing, including:

• Processing Hajj and Umrah visas with the Ministry of Hajj & Umrah (KSA) and Saudi Embassy.
• Booking flight tickets, hotel accommodations near Haramain, and VIP transport.
• Communicating important itinerary updates, flight schedules, and emergency alerts.
• Improving our services, website functionality, and customer support.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We only share necessary pilgrim data with authorized entities strictly for processing your pilgrimage, such as:

• Ministry of Religious Affairs (Pakistan) and Ministry of Hajj & Umrah (Kingdom of Saudi Arabia).
• Partner airlines, hotels in Makkah & Madinah, and local Saudi transport authorities.
• Legal authorities if required by official government laws or regulations.

5. Data Security

We implement robust technical and organizational security measures to protect your documents and personal records against unauthorized access, loss, or misuse. Access to your travel records is restricted exclusively to authorized staff.

6. Cookies & Tracking

Our website uses basic cookies to enhance user experience, analyze site traffic, and optimize performance. You can choose to disable cookies through your web browser settings at any time.

7. Contact Us Regarding Your Privacy

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact our office: